Unchurnable
Make Churn Unthinkable
Stop churn. Scale retention. Drive real revenue with battle-tested Customer Success strategy.
Why Unchurnable
Early-stage SaaS founders are stretched thin. You're chasing product-market fit, scaling your team, closing deals — but who's making sure your customers stay?👊 We partner with SaaS startups as a fractional Head of Customer Success to build retention engines that retain, expand, and wow.
What We Bring
Plug & Play CS Leadership — From $0 → $80M+ ARR
Retention & Growth Strategy — NRR from 95% → 121%
Founder Peace of Mind — We handle your post-sale ops so you don’t have to
How It Works
Quick Diagnostic – 60-min deep dive into churn risks + CS readiness
Custom Blueprint – You get onboarding flows, health scoring, renewals playbook
Fractional Execution – I join your team part-time, hands-on until you're ready to scale
Proven Results
GRR: 91% → 96%
NRR: 118% → 121%
Protected $80M+ in ARR
Built CS orgs from scratch (onboarding, renewals, CSOps, VoC, PS, expansion)
Led global post-sale teams across 3 continents
Who Is This For
SaaS companies (Pre-Seed to Series B)
No full-time CS leadership yet
Struggling with churn, onboarding, or CS strategy
Need a seasoned CS exec without hiring full-time
Founder Feedback
“He built our onboarding in weeks. Customers actually started staying.”“Helped us go from churn chaos to a CS machine. NRR jumped 20%.”“He doesn’t just advise — he operates.”
Get In Touch
Book a free 30-minute retention audit
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